What you’ll be doing:
Owning all aspects of the Professional Services Department which is responsible for providing scoping, design, implementation, customization, configuration, quality assurance, strategic consulting, technical consulting and analytics services
Driving strategy, structure, management, and operations of the Professional Services organization in relation to client success and key business and financial metrics
Responsibility over the Professional Services P&L and its forecasting, including ensuring that revenues and net margins are met/protected or exceeded on a quarterly or annual basis
Evaluating and developing methods and procedures that meet or improve on good business practices, and ensuring collaboration to ensure consistency and scalability
Developing and implementing techniques the sales and services leaders can use to ensure that deliverables are on-time and within budget, while increasing efficiency and reducing issues
Driving sales efforts and increase attach rates by conducting presentations and supporting proposal and SOW development
Identifying, evaluating, and building out a worldwide network of service delivery partnerships to expand service delivery capabilities.
Collaborate with sales, customer success, and product teams to ensure seamless coordination throughout the customer journey.
Define and execute a strategic vision for the Professional Services department, aligning with the company's overall objectives and growth strategies.
Provide strong leadership, mentorship, and guidance to the Professional Services team, fostering a culture of excellence, collaboration, and continuous improvement.
Manage and optimize resource allocation, project timelines, and budgets to ensure successful project delivery and client satisfaction.
Monitor and analyze key performance metrics related to project delivery, customer satisfaction, team bandwidth and margin, making data-driven decisions to enhance service quality and operational efficiency.
Stay current with industry trends, emerging technologies, and competitive landscape to drive innovation and maintain Demandbase's position as a market leader.
What we’re looking for:
A minimum of 15 years of professional experience, with at least 7 years in a leadership role overseeing services solutions at companies building/selling complex software products
Proven track record of successfully leading and scaling a Professional Services organization in the B2B technology space.
In-depth knowledge of B2B marketing, ABM, and related technologies.
Exceptional project management skills, with the ability to manage multiple complex projects simultaneously.
Strong interpersonal and communication skills, with the ability to effectively engage with C-level executives and cross-functional teams.
Results-oriented mindset with a commitment to delivering value and driving customer success.
Experience in building and maintaining customer relationships and fostering customer loyalty.
Strategic thinker with the ability to innovate, develop and execute on a long-term vision for Professional Services.
Analytical mindset with the ability to use data to inform decision-making and drive process improvements.
Demonstrated ability to adapt in a fast-paced, dynamic environment and lead teams through change.